Refund is $2,921 less

[rlm_619]

I was supposed to receive $8,679 and only received a deposit of $5,758 from a TPG Products/Orig Green Dot Bank- SBTPG LLC. Why did they keep almost $3k of my refund and how are you going to fix it? I expect to receive the remaining balance asap. This is ridicules, I have used Turbo Tax  for 7 years and have never had a problem. I will no longer use these services if this is going to happen.  What a scam!

[Vanessa A]

 The issue is not really with TPG, they simply disburse what the IRS sends them after they deduct the fees for TurboTax ONLY when someone chose to have their fees paid through their refund.  Also, it is not a calculation issue.  It is more of an issue with taxpayers entries and/or records not matching what the IRS has on file. 

You should receive a letter from the IRS telling you why your refund amount was changed.  The most common reasons so far this season are:

1. You did not enter that you received the stimulus payment in TurboTax, so your return said you were getting the money back, but the IRS caught it and said, no, you already received it.
   • If you look at line 30 of your 1040 and it shows an amount there, and you already received the $1,400 per person last year when they sent out the stimulus payments, this is likely the reason. 
   • If you do not remember getting the stimulus payments you can go back through your back records to double check.  Many people either didn't realize they did receive it or they forgot, but end up seeing it when they go back through their records. 
2. You did not report the full amount of your Advanced Payments for the Child Tax Credit that you already received.  Again, the IRS will catch this and make the changes to your return. 

A couple other reasons include

1. You owed back taxes, child support, student loans or something else that caused your refund to be Offset to pay some of the past due debt. You should have received a letter if this was the case.
2. Something was not reported correctly on your return and the IRS recalculated your return causing you not to have a refund. This could include things such as missing income or inaccurately reported income (ex. you entered $5,500 for your W2 box 1 instead of $15,500)

You should look for a letter from the IRS and if you do not have one or do not receive one, you would need to call the IRS at 800-829-1040 as no one else would have the answer as to why your refund was reduced.