Refund advance issues

[Mickala55]

I applied for the refund advance.  I received an email for CK and TurboTax saying it was received but they couldn’t approve until my fed was accepted (I filed on 01/17) . My fed was accepted on 01/20 and I have received nothing further, no acceptance or denial.  I have received conflicting information regarding “accepted and approved” when I spoke to a representative.  When I “reviewed my order details” it says nothing about the advance.  Which is confusing because I received a confirmation email regarding my application being received.  Can anyone please help?!  

[CatinaT1]

First, check to see if you signed up for the TurboTax Refund Advance. You can look in a few specific places in your account or your email. 

Check Your TurboTax Order Details

1. On the Tax Home page, scroll down to the section for "Your tax returns & documents."
2. Select View Order Details.
3. Look for "Refund Advance" or "Credit Karma Money" listed under your payment and refund methods.
4. If it’s not there, you likely selected a standard direct deposit or a different refund option.

Look for Confirmation Emails

• If you applied, you should have received automated emails from TurboTax and its partners.

1. From TurboTax: Search for an email confirming your "Refund Selection."
2. From Credit Karma: If you were approved, Credit Karma sends an email when the funds are deposited into your Credit Karma Money Spend account.
3. From WebBank: If your application was denied, you will receive an email from WebBank (the lender) explaining the reason for the decline.

Check Your Credit Karma Money Account

• Because the Refund Advance is deposited into a Credit Karma Money™ Spend account, checking that account is the fastest way to see if the loan was processed.

1. Log in to your Credit Karma account.
2. Navigate to the Money tab.
3. If you see a pending or completed deposit for a portion of your refund (typically between $250 and $4,000) shortly after the IRS accepted your return, that is your Refund Advance.

Review Your Tax Return Summary

• You can also find clues on your actual tax forms:

1. Open your 2025 return in TurboTax
2. Go to the Tax Tools menu on the left
3. Select Print Center
4. View your Federal Information Worksheet
5. Look at the "Direct Deposit" section
6. If you signed up for the advance, the bank account listed will be the MVB Bank account associated with Credit Karma, rather than your personal bank account.