Mickala55
Returning Member

Refund advance issues

I applied for the refund advance.  I received an email for CK and TurboTax saying it was received but they couldn’t approve until my fed was accepted (I filed on 01/17) . My fed was accepted on 01/20 and I have received nothing further, no acceptance or denial.  I have received conflicting information regarding “accepted and approved” when I spoke to a representative.  When I “reviewed my order details” it says nothing about the advance.  Which is confusing because I received a confirmation email regarding my application being received.  Can anyone please help?!