Received a email saying I would receive my refund yesterday 3/7/25 and I have yet to receive it

[managemail2]

Payed for 5 days early email has break down of charges

[CatinaT1]

In the Community, we do not have access to your TurboTax account and can not tell you where your refund is or why you do not have your deposit yet.

If your refund date has passed and you have not received your refund, it may be that your direct deposit, for a variety of reasons, was not able to be completed and your refund is coming as a paper check to the address on your return.

If you need to call TurboTax Customer service, here is a link:  Turbo Tax Customer Service 

[JotikaT2 · Accepted solution]

Thank you for reaching out to us. We understand you are encountering issues with cashing your TurboTax Up to 5 Days Early tax refund check. We are committed to ensuring you access your refund swiftly and smoothly. Please rest assured that your check is legitimate and contains several security features to facilitate a hassle-free deposit.

Tips to deposit (we recommend depositing your check to avoid delays) or cash your check:

• Deposit at a bank: Depositing your check into your bank account is preferred over cashing it. Check-cashing locations may charge fees and be less likely to cash large checks like tax refunds.
• Name Matching: For bank deposits, ensure the name on your check matches the name on the bank account where you intend to deposit it.
• Bank Holds: Your bank may place a temporary hold on the funds until the check clears. This is a standard bank policy and is not an indication the check is fraudulent. We have no control over this process. 
• Bank and check cashing limits: Many banks and check cashing locations have maximum limits on check amounts they will cash. Ask your bank or check-cashing location what their limit is prior to visiting to determine whether you can cash it there.
• Check Cashing Tips: The person(s) whose name(s) are on the check must be present and present ID to cash the check. For example – if a check name says “John Doe and Jane Doe” on it, then both John Doe and Jane Doe need to cash the check together in person. Each person must bring a valid government-issued identification card – driver’s license, passport, state-issued ID card.
• Enhanced Security: This check is issued with the highest security standards. If your bank or check-cashing service has any concerns, they can verify it directly with Intuit by calling 1-800-780-9247. A dedicated team is available to assist with verification.
• Check Returns: If your check is uncashed after 90 days, we will void your check and return your refund to the IRS. You may then work directly with the IRS to receive your tax refund.

Your refund check contains security features to ensure a hassle-free deposit, including:

• Magnetic ink that's only readable by special check cashing machines.
• Reflective ink shows hidden words if the check is copied.
• Images on the check that disappear if the check is copied.
• Microtext printed on the check that is too small to see with the naked eye, and too small to be copied or scanned.
• Check background printed with special ink that fades to white when copied and bleeds when it comes in contact with liquids.
• Special test strips that react to check washing chemicals such as acetone.

We appreciate your patience and understanding during this period.