Can anyone tell me how long does it take to receive your direct deposit?

[bluedeb · Accepted solution]

The IRS states that most refunds are issued within 21 days (business days), if you e-file & choose direct deposit.  There are delays on some returns. Once your returns have been accepted only the IRS & State can tell you when you will receive your refund.

The States differ when they issue refunds.

You can checked the IRS website Where's My Refund for your Federal information?

https://www.irs.gov/refunds

If you have a State refund, click on the following link, then click on your State

https://ttlc.intuit.com/community/refund-status/help

[taxesfordummies]

Hello, 

I have been tracking my refund, and received about half through direct deposit, listed under "Tax products"

The amount correlates with the federal refund, and the $150 that gets taken by Turnbo Tax to file.

When looking on my department of revenue site for when to expect my state refund, it states it was deposited on the 16th. This is INCORRECT. After calling them, I was told I should try contacting Turbo Tax, which is nearly impossible. 

I'm hoping to get some assistance on here. 

[xmasbaby0 · Accepted solution]

@taxesfordummies Did you have your TT fees deducted from your federal refund?

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[bluedeb · Accepted solution]

@taxesfordummies  TurboTax does not get any information regarding your refund.  Once your return is accepted, TurboTax has no more information about refunds, the IRS & State are the only ones with that information.  You might want to check with your State again to see what banking information they have, and also check with your bank to see if they saw a deposit from your State.

[taxesfordummies]

@xmasbaby0 

Yes, the bank statement states SBTPG, which deposited the deducted ($150 deducted - $60 for Federal filing, $50 for state, and $40 for processing). 

HOWEVER, the amount remaining for my state refund has not been deposited, yet when checking the status on the state revenue site, it saying it was. This is over $650..

[xmasbaby0 · Accepted solution]

Your state refund would not have been channeled through SBTPG--only the federal return is handled by them.   Your problem lies between your state and your bank.  Contact both and track it down.

https://ttlc.intuit.com/questions/1901670-how-do-i-contact-my-state-department-of-revenue

[taxesfordummies]

@xmasbaby0 @bluedeb 

Contacting state and bank directly. 

Thank you both for your help!

[bluedeb · Accepted solution]

@taxesfordummies  Your welcome!  Good luck!

[xmasbaby0 · Accepted solution]

Good luck---hope you are able to resolve it quickly!