Where is my refund?

[MoniqueLO · Accepted solution]

Refunds take about 21 days after the IRS has accepted your E-filed tax return. Please see below for more information.

https://ttlc.intuit.com/replies/3288568

[Ar7]

Where is my refund?

[waleedahmed91]

Hi! I submitted my refund on like January and I didn't receive my refund yet. Please let me know when do I receive my refund.

[kc4444]

I filed my taxes in march 2019 and i got my state right away. But i cannot get a answer about my federal. I can't seem to get a human on the phone at the IRS numbers I have never had this much trouble. I just want to know were is my money

[Alancar1225]

I filed in Feb. and I still haven’t recieved anything. Or how to relieve it.

[Alancar1225]

Or how to receive it

[mesquitebean]

@Alancar1225    Did you efile, or did you print, sign, and mail the return?

If you efiled, double-check with this tool to be sure the return was efiled successfully and accepted:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If that showed it was accepted (or if you mailed the return), what do you see at the IRS website below for the status of your Federal refund?
https://www.irs.gov/Refunds
NOTE: When entering your refund amount, use only the Federal refund amount and not any total refund amount that includes a state refund. The figure is shown on your 2018 Federal Form 1040, Line 20a.

If that IRS tool shows that the refund has been sent, but you never received it, report back for more info.

If the IRS tool says it is still "being processed",  we can tell you how to speak to a live agent at the IRS to see if they can tell you anything about the delay, and how to contact the IRS Taxpayer Advocate Service if necessary.

To track a state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

[Alancar1225]

It was e-filed on Feb.15, 2019

[Alancar1225]

And it shows it was accepted.

[waleedahmed91]

Same here, I've submitted my tax return on December and I did get the state in 1 month but federal, I haven't receive it yet.

[mesquitebean]

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@Alancar1225 wrote:
And it shows it was accepted.

---

OK, good.  That's one of the questions I asked.  Did you read the rest of the info I left you above?   If not, here it is again:

What do you see at the IRS website below for the status of your Federal refund?
https://www.irs.gov/Refunds
NOTE: When entering your refund amount, use only the Federal refund amount and not any total refund amount that includes a state refund. The figure is shown on your 2018 Federal Form 1040, Line 20a.

If that IRS tool shows that the refund has been sent, but you never received it, report back for more info.

If the IRS tool says it is still "being processed",  we can tell you how to speak to a live agent at the IRS to see if they can tell you anything about the delay, and how to contact the IRS Taxpayer Advocate Service if necessary.

[haley harrell]

I called the IRS and they sent my refund back to Turbo Tax to minus the fees for preparing my tax return. So who can I talk to about getting my money from Turbo tax???

[xmasbaby0]

@haley harrell 

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

[Crystalh856]

Where is my refund