What to do if I never received tax refund for 2019

[VolvoGirl]

Did you efile or mail your return? When? They didn't start opening the mail until June that was stacking up. Back in March the IRS closed their processing centers and stopped processing mailed tax returns.
See this IRS page for the latest information
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

If you efiled....Was your return Accepted?When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

[userjoebennett27]

Filed electronically Feb. 2020 for 2019 tax year using TurboTax. Don’t remember if I received back two emails but believe I did since the state and city returns were processed. iRS website gives me no information when go through the where is my tax return portal🤨?

[DoninGA]

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@userjoebennett27 wrote:

Filed electronically Feb. 2020 for 2019 tax year using TurboTax. Don’t remember if I received back two emails but believe I did since the state and city returns were processed. iRS website gives me no information when go through the where is my tax return portal🤨?

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Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. 

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.
Or you can contact your local IRS office. See this IRS website for local IRS offices - http://www.irs.gov/uac/Contact-Your-Local-IRS-Office-1 or call 1-844-545-5640 to set up an appointment
Or you may want to contact a Taxpayer Advocate in your area. See this IRS website for Taxpayer Advocate in your area and a toll free number - http://www.irs.gov/Advocate/Local-Taxpayer-Advocate

[hbaker578]

Greetings... what is my 2019 tax refund status

[VolvoGirl]

@hbaker578   Only the IRS can tell you about a 2019 refund.

Did you efile or mail your return? When? For 2019 returns they didn't start opening the mail until June that was stacking up. Back in March 2020 the IRS closed their processing centers and stopped processing mailed tax returns. See this IRS page for the latest information
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

If you efiled....Was your return Accepted?When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. what does it say?