Taxs

[Kennylee123]

My taxes were done and rejected . I paid turbor tax to help me with my returns . Everything was sent in. I have not received any word on them. Also the amount given to me doesn't match the its. So they won't let me sign in 

[VolvoGirl]

Did you efile or mail your return? They didn't start opening the mail until June that's been stacking up. Back in March the IRS closed their processing centers and stopped processing mailed tax returns.
See this IRS page for the latest information
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

If you efiled....Was your return Accepted? First double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

When will you get your refund,
https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589

[lorettaeller]

rejected state and federal

[lorettaeller]

I can't finish and file - system will not allow me to make necessary changes. 

[VolvoGirl]

Why did it reject?  If it was for the wrong AGI you don't need to fix that.  AGI is only needed to efile and it is too late to efile.  If you need to fix something else you need to finish in the Desktop program. You need to download the .tax2019 and open it in the Desktop program.  You need a full Windows or Mac computer to install the Desktop program.

How to finish a prior year online return   

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

If you paid for the Online version you can ask support to give you the Desktop download.  Contact Customer Service 5am-5pm Pacific M-F

https://support.turbotax.intuit.com/contact/

[lorettaeller]

how can I fix my return???????????????????????????????????

[DoninGA]

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@lorettaeller wrote:

how can I fix my return???????????????????????????????????

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READ the response directly above your post.