Tax returns from before 2020

[brayner]

When I log into TurboTax on the web it seems that it only has tax filings from 2020 till now. I’ve been using TurboTax for many years prior to 2020, yet none of those returns seem to be there. How do I find my returns from before 2020? Following the instructions provided on TurboTax support. Don’t seem to be helpful. Also, I can’t figure out how to get in touch with TurboTax technical support. 

It’s like they updated to a completely new system in 2020 and got rid of everything from before that.

[DoninGA]

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

See this TurboTax support FAQ for how to view all of your TurboTax accounts - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

TurboTax retains the online accounts for the last seven years, the same retention period as the IRS.

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

[brayner]

So now it seems as though one isn't there. I see the receipt for it, but there's no return to download. How do I get them to make it available for me to download? It's the 2020 return.