Status still Pending

[Heidilee]

Why do other sites update more then turbo tax ? Tax act has answer to their customers as does H&R Block . Turbo tax has nothing. we know to go to the site and search where’s my refund. we have other questions that no one seems to know with turbo tax? Pretty frustrating when the others have more to offer their clients .  

[icecman]

Some returns went through quickly, before the pipeline got completely jammed and another freebe was initiated. Turbo Tax's responsibility ends with the status they relay to you from the IRS. Their ability to impact the IRS to speed things up is the same as every other filing service. They have no ability to do so. The only additional service they can provide is audit support, if you paid an extra fee for that service.

[icecman]

Heidilee: Turbo Tax could do a more effective job of responding to their users, and not just to give "boiler plate" responses. I think the results this year have pointed out that they need a more comprehensive applicable response to their customers. They have enjoyed being top dog for a long time, and now they have competition from a number of companies. At least I hope so.

[Valkor73]

Its turbo tax fault they sent in taxes wrong with errors from there system issues I just called IRS and they are dealing with a lot of turbo tax problems 

[hlmurphy72]

I filed my federal and state taxes on 2/15/21 and both were accepted. I got my state refund but have not recieved my federal refund yet. When i goto IRS wheres my refund it says information does not match. Reenter your information. I have tried several times and it will not let me see the status of my refund. What can i do to verify my efile status/refund

[icecman]

If the amount you are entering is the same refund that is on the filing you submitted, it may well be that the IRS has modified tour refund amount and that is why it does not match their data base.

[Asavedra21]

I received my State refund and my IRS acceptance email; however I have not received my Federal return yet. Why?

[Valkor73]

It’s true iceman irs did say there dealing with a lot of turbo tax people and they did mess up my taxes all you have to do is look I said I got the stimulus checks and on my return it said I didn’t get the $600 my fault for think turbo tax app was right It walked me through the questions all I entered was the stimulus amount I recd 

[Valkor73]

And to anybody who gets a bill from turbo tax don’t bother calling them there no help just gave me a IRS number [phone number removed] to defer payment 

[Valkor73]

Number is e[product key removed] three five three four five three seven for irs if you get bill turbo tax will just give you that number 

[Valkor73]

Eight eight eight three five three four five three seven irs number for bill from turbo tax 

[Tweety4me2]

I finally received a letter from the IRS and it states my return had an error. I’m posting this so maybe someone in the same circumstance will be alerted to this problem. It seems TurboTax added the 2nd stimulus payment onto my refund amount. I did not enter it on my taxes because it was received by us already. Somehow it was added to my return and now we have to wait for them to decide to send the correct amount. Clearly we are not due the stimulus again and I would if I could tell the IRS I agree with them BUT there is no way to talk to them. I just have to wait. Again I will not use TurboTax next year as they charged me $40 and computed our taxes incorrectly. They should reimburse the $40 fee but I will not hold my breath for that to happen. Hope this may clear up the holdup of some returns.

[VolvoGirl]

You had to enter the first 2 Stimulus payments into the 2 boxes on Turbo Tax.  Or as you found out it gave it to you again.  Yes the IRS will reduce your refund.you don't have to check with them.  

[CCeaser01]

@Tweety4me2 yes I just spoke with the irs an was told due to 300 being added on to my refund that my taxes was reduced. Now I have to wait til April 12 like wth! I’m praying it will come sooner than later.

[Heidilee]

Same here and mine was reduced however funny thing is that I had unemployment and they didn’t change that but reduced for the stimulus that I did get my daughter didn’t get hers and didn’t qualify because she was over 18 and I had claimed her . She’s still in school and didn’t work due to disability. But I knew she didn’t qualify and know that I didn’t check any boxes like the person commented about ! And thanks to a friend who works for the irs I found out thru her. Turbo tax will not get anymore money from me and I will amend my taxes thru them as they charged me for services and didn’t provide , next year none of my family will use them shameful