State return rejected

[ronponte63]

My state efile was rejected.  Will turbotax refund the fee?

[DoninGA]

There are no e-file fees when using the TurboTax online editions, federal or state.  The TurboTax account fees are for the use of the software to assist in completing a tax return.  The fees are same whether a tax return is e-filed or printed for mailing.

[ronponte63]

I efiled the state of ma return.  I was charged $20 for the service.  The fed efile was free with the purchase of the premium turbo tax software.  

[xmasbaby0]

@ronponte63 

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number