WoW Im very sorry all of you have been experiencing all these issues with the company and its subsidiaries. Specially in the times we find ourselves and the financial hardships. Not to mention the inflation is just bizarre! Now more than ever people need their money.
I came here to read up on a topic regarding the returns being rejected for e-file due to SSN being erroneous supposedly (obviously is not). Mind I just received my returns from 2020. So how is it possible that the information does not match or that I have to prove the dependent is in fact my child. I would be more understanding if it were the first time I was filling with Turbo Tax but I have been using them since 2016 tax season and many years prior to that before the gap in doing business with H&R Block. Which I left HR Block bc an agents fraudulent activities and H&R Block kept them on board after such ordeal.
Ok so prior to that my AIG is incorrect. Mind you not only due I have the returns from last year,Turbo has them on file and I have also an IRS transcript. Yet was still being told the AIG does not match. I read help topic they suggested at times to just put zero so I did and walah!!! problem solved , so when I received my next reject notification regarding the dependent SSN. I began to conclude this has nothing to do with the IRS. I came to the conclusion that Turbo Tax needs to update the info they have to cross reference customers identity in order to e-file. How is it they know about putting zero bc it has happened of course but also bc they are obviously aware their data bank has yet to be updated since who knows when.
Thats why many people are rejected and have to mail their returns. God knows how they benefit from this as a company if they do.
They need to take accountability as a company and be more transparent with the customer. Most importantly bc of the sensitive information they are handling.
I know I went left with my comment but I want to say that im glad I was side tracked and read this message thread bc I was about to make the biggest mistake and have the fees processed via a third party company that’s obviously incompetent.
So I do want to say thank you!!!! Oh so very much to everyone who has posted their personal experience with hopes in finding a resolution and in return allows for others to read and be cautious and hopefully avoid other from going through such frustration.
I know at the moment it may not seem much to the parties effected by this companies bad dealings but in support to your distress and anyone else’s.
I will be taking my business elsewhere come next tax season. Besides filing complaints we need to boycott them bc honestly they know the system and have their ways around it but guess what loss of revenue well that there is no trick up their sleeve to recuperate from that
Only then we will catch their attention. Once they see a huge decline in subscribers and revenue yeah only then they're going to take customers complaints such as these serious. Only then will they respect the customer and take action in the matter.
#TogetherWecan hold them accountable. #ConsumerPower is what I suggest we begin to impose on them.
Dont forget if you see something say something and most importantly do something. This abuse from big corporations and neglect is unacceptable! Enough is enough!
No need to say Ill be paying directly for my tax prep and if possible processing them entirely with a different company. Good luck to everyone. Hope to see the matter resolved with each and every customer.
