It's clear the the original poster has already contacted these sources without success.
Easy to click right into one of these "traps". In this case routing the refund to Intuit for possibly the $25 state efile fee, or if you purchased the Audit Defense product. You may have click right past it , like I did, and was wondering why am I being charged $45. Had to go further back to the beginning of the "file my return" section to not choose the option mentioned above. I'm very disappointed in Intuit, since I have been using this product since the 3.5" floppy days ("Please insert disks #5."), but this is likely my last year using it.
