Return Rejected by the IRS

[raythompsontn]

How quaint. My return got rejected by the IRS. Not due to my error, but an error on the part of Turbotax.

Specifically the error is: SA-F1040-027 - Schedule A (Form 1040), 'TotalCharitableContriAmt' must be equal to the sum of the following: "'GiftsByCashOrCheckAmt' and 'OtherThanByCashOrCheckAmt' and 'CarryoverFromPriorYearAmt'".

Turbotax's response is: "This return cannot be filed at this time due to a processing error that will be corrected on February 28, 2022. On or after February 18, 2022 open the rejected return, review it for errors, and resubmit the return for electronic filing."

Seriously? Where is the problem? Is it with Turbotax? Is the problem with Turbotax servers? My return, and refund, is now being delayed by 10 days because some clod in your IT department made a mistake. And 10 days to fix what is a critical issue? Turbotax should do better.

Can I really trust the rest of the process?

[EbonyA]

To learn more about this processing error, please contact Turbo Tax support by phone; contact details can be found here.

[raythompsontn]

Same canned response from the phone support.

It is unfathomable to discover that Turbotax has such an error. Blocking me from filing my return for an additional 10 days. Anyone want to take bets the "promised fix by date" will somehow get slipped further down the road? If you take the bet you will most likely lose your money.

Come on Intuit, don't mess with the filing of people's taxes. Your company has filed before, has at least a year to prepare and you still don't get it right. After being a Turbotax customer for 30+ years it is time to seek alternatives.

This makes me wonder what else is broken in your system that is going to cause me grief with the IRS. Turbotax cannot be trusted.