Reject code F8962-070

[BecDunc1]

I have no form to delete and my no response to having a 1095-A still defaults to a yes. I created a 1095-A w/ bogus information so that I could go back through and delete and still... it does NOT allow the no response. It  still defaults to a yes. 

[mbell516]

Could open or continue taxes since they were already sent. Manually went through to update the question? No way to delete items either. I think I fixed it but now I receive "Get ready to save and file your returns

The IRS hasn't finalized one or more of your forms. Once forms are finalized, you will be able to access this section." 

Can I get a refund?

[sanzari8]

Deleting the forms DO NOT WORK!!! Don’t to it!!! You will have your return rejected again. Mine has been rejected 4 times becomes of their glitch. Then they told me to create a new account and start over… REJECTED AGAIN.  NO REFUND given on either filing 

[mbell516]

what are the exact steps you took because i followed and am still being denied

[nickjamato85]

I do not see any delete button nor any policy number. where are you seeing this? 

[Ann9633]

Error code must be fixed a day early! Refiles at 6:25 and taxes were FINALLY JUST ACCEPTED!

[BecDunc1]

Has anyone had any luck getting this to work yet? I'm still having issues with the default answer being "yes" even though I have tried several times going back and answering NO. I have never had marketplace insurance. EVER.  Is this just a Turbo Tax issue? 

[BecDunc1]

@wlson11k , were you able to file with another service and it work? My returns are still getting rejected due to: Reject Code: F8962-070 . I have NEVER had marketplace insurance so I don't know why Turbo Tax system is requiring that I have a 1095-A. 

[MayaD]

The IRS compares the information you enter on your return with what they have in their database—when something's missing or mismatched, you get rejected.

The IRS records indicate that someone listed on your tax return had an ACA health insurance plan at some point during 2021. Your may need to contact the Marketplace if you feel you’ve incorrectly received this e-file rejection. 

Go to The Health Insurance Marketplace | Internal Revenue Service and look for the Marketplace Contact Information section.

[Critter-3]

@BecDunc1 

Some have posted that they were on their parent's  insurance and they had the 1095-A ... in that case you must get that form to enter on your return also  and since you share a policy  all of you must decide how to allocate the premium tax credit if you are eligible.  The program will ask you how much of a percentage you will claim ... between all the parties the total must add up to 100% and the IRS allows you to choose how to split it up ... could be 0/100 or 50/50 or any other combination totaling 100%. 

[BecDunc1]

@MayaD , I am a single mother filing head of household. Myself and my two kids have NEVER had insurance through the marketplace. I have had insurance coverage through my employer for over 20 years. The Marketplace has no record of me nor my two children because as previously stated, we have NEVER had insurance through the marketplace. 

Is it possible that this is an error on Turbo Tax side since this seems to be triggered by by the question in the "Deductions & Credits" section of the return. Why does it not save when someone selects "No, I didn't receive Form 1095-A".  The reason the IRS is thinking we have a missing form is because Turbotax is not allowing us to answer NO that we didn't receive this form. It's defaulting to "Yes, i received Form 1095-A" and it's causing several peoples returns to be rejected. 

The marketplace nor the IRS can fix this. I've been on the phone for hours with both. Will Turbotax be fixing this or are other users finding resolve by filing with another provider? 

[tdjohnson2019]

I am having the same issue and the link provided did not open to anything.

[hlsmith2]

I am also still having these same issues. I have spoken with several Turbo Tax representatives and they are all unable to help. I've called the Marketplace twice now to confirm that I in fact do not have a 1095-A nor does anyone else on my return. I've also tried all the steps to remove and sort of 1095-A Form or 8962 and every single time it's been rejected. Has anyone found any sort of resolution that has worked for you??

[nickjamato85]

Theyre just making excuses so that you upgrade to the premium. I bet if you did that it would go through. This site is a scam. I'll try one or two more days then I'm going somewhere else.

[jfarrow]

I've used turbotax since 2016 and I've never had any problems with filing before but now I just keep getting this error over and over. I am definitely not on any else's taxes and I didn't have health insurance with marketplace last year so it's frustrating that it just keeps rejecting my submission. Turbotax will most likely lose a lot of customers this way but it's so sad because this has always been easy and efficient. It's 2/3/2022 now so hopefully someone has a solution or answer because this is ridiculous.