Reject code F8962-070

[Sandramwillis]

Every time I try to submit my taxes I receive an e-mail saying my taxes have been rejected and the following info:

"F8962-070 - The e-File database indicates that Form 8962 or a binary attachment with description containing "ACA Explanation" must be present in the return."

I did not have Marketplace Health Coverage and will not be receiving a 1095-A. Every time I click "no" to answer that question and go back and review it, my answer has been changed to "yes." I've tried MULTIPLE times today!

**I am waiting to try again on 2/3/22 as I have heard there will be a "system/software" update which should no longer cause this issue... I will update this thread with my news!**

***On 2/8/22 I followed these steps that were given on a similar thread by an "Expert" and my return was ACCEPTED. I would like to note however, following this method, you will have to "upgrade" from the free file option as this is an "extra form":

You can try to enter $1 for the 1095.  This will not affect anything on your return, but having the form there may get the IRS to accept your return.  To do this take the following steps:

• Click Deductions and Credits
• Scroll down to Medical and Click Show More
• Click Start or Revisit next to the ACA
• As you walk through the questions, you will be asked if you received a 1095-A.  If you did NOT, click YES.
• Enter 0's for the Marketplace identifier and Policy number.
• Enter $1 for January monthly premium amount and SLCSP
• Walk through to the end and submit your return. 

[DoninGA]

See this TurboTax support FAQ for 1095-A where you answered No to having the form and program changes it to Yes: https://ttlc.intuit.com/community/rejected-tax-return/help/how-do-i-fix-e-file-reject-f8962-070/00/2... 

[Sandramwillis]

So that's great, but I won't be receiving a 1095-A because I did not have insurance through the Marketplace. My answer will still be "no" even after the letters have been mailed out.

[wlson11k]

Same thing here! I will not be using TurboTax anymore.

[asonge36]

I'm having the same issue. And when I hit the help button to ask about the code, it says, "sorry I couldn't find that code"...ugh

[Critter-3]

If the IRS rejected the return then THEY think you DID have insurance for some time in 2021 thru the ACA  so log into  www.healthcare.gov and see if you do have a 1095-A in your file to report.   Call the ACA  if you need help.  

[DawnC]

Someone in your family had marketplace insurance and received the Advance Premium Tax Credit.   Your return won't be able to be e-filed without Form 1095-A.   

1. Login to your healthcare.gov account, download Form 1095-A , and re-efile your tax return; or
2. Wait to receive your Form 1095-A in the mail. The ACA Marketplace will begin mailing these out on January 31, 2022.

@asonge36

[asonge36]

Thank you so much! Your response was so helpful, and I could fix my return!! Yay!

[Lizzy]

I called the marketplace, and was informed that noone had insurance last year, it did not kick in until January of this year. I will not receive a form, and it still will not let me correct it. But, also, even with the reply of yes, it does not redirect to a page for me to input that information.

[RobertB4444]

If you didn’t have coverage through the marketplace and didn’t receive a 1095-A and the system keeps coming back to “Yes” then this isn’t a defect, it’s a form still hanging on in the return.  It may be hung from a prior year or an incorrect answer but it’s hung in there nonetheless -

• When you revisit the section on “Do You Have a 1095-A?” the default answer is still set to yes but the 8962 and 1095A are not part of the return.
• If you select “Yes” you will be prompted to enter the 1095A information and you cannot continue leaving the full form blank as an error will be presented.
• Now you will not be prompted with the yes/no question to receiving the 1095A and will see your entry with options to edit/delete the entry.
• Delete the 1095A entry and both the 1095A and 8962 are removed from the return.
• If you revisit the section again default will be yes, but the forms are removed
• Now, select No, efile your return, and if you are rejected, then the IRS requires your 1095A in the return.  (Here’s the article on that rejection.)

[mbell516]

I've been struggling with this same issue! Every time I go to fix now > revisit there are no other steps to fix the issue!! This is so frustrating. First time in a long time using Turbotax and def will be my last!

[DawnC]

If you have already attempted to e-file your return, but were rejected with rejection code F8962-070, you will find that you will not be able to answer the ''Did you receive a Form 1095-A?'' question with a NO response.   When you select No, TurboTax will revert your selection back to Yes.

The reason you can’t change your response to NO, is because the 1095-A as well as Form 8962 are now included in your return.   But, if you do not have a 1095-A and know you will not be receiving one, you can delete the 1095-A from your return.  This will also remove the 8962 and allow you to change your answer to the 1095-A question to NO.   If you have confirmed that there is no 1095-A available from the Marketplace, follow the steps below.

1. Delete the 1095-A form - see below

2. Revisit the 1095-A section and answer NO to the 1095-A question

3. E-file your return

To delete the 1095-A from TurboTax, when you are signed into your tax return:

1. Search for 1095-A or search for 1095-a and use the Jump to 1095-a link to be taken to the questions.   

2. Answer the question about unemployment and the next screen will show your 1095-A that was started.

3. Use the Delete button or the trash can icon depending on your version to delete the form.

4. Confirm the deletion.

Once the form is gone, TurboTax will accept a NO answer and you can then re-submit your tax return.    If it rejects again, please refer to Why is my return being rejected with code F8962-070 for a missing 1095-A?.    

@Lizzy  @mbell516

[mommymook52]

I have been rejected 3 times now for this issue. Even after a long call with a turbo tax cpa. We tried to file again. 20 mins later rejected all over same code. None of this makes sense because no one in my house pays for insurance through marketplace and we called marketplace and they do not have any information on us. We tried removing the 8962 form from the return and it still rejected. This makes no sense. 

[DawnC]

Try removing the 1095-A that was started.   Both forms have to be deleted.   Removing the 8962 alone won't get rid of the stuck form.   But if you remove the 1095-A, the 8962 form will be deleted with it.  

To delete the 1095-A from TurboTax, when you are signed into your tax return:

1. Search for 1095-A or search for 1095-a and use the Jump to 1095-a link to be taken to the questions.   

2. Answer the question about unemployment and the next screen will show your 1095-A that was started.

3. Use the Delete button or the trash can icon depending on your version to delete the form.

4. Confirm the deletion.

You can also delete the form in Forms Mode, if using the desktop software or by clicking on Tax Tools >>> Tools >>> Delete a form in TurboTax Online.

Once the form is gone, TurboTax will accept a NO answer and you can then re-submit your tax return.   

Use the healthcare.gov portal to verify what forms are on file for each social security number on your tax return.   It could be one of your dependents that has erroneously been listed on another policy you are unaware of.    

@mommymook52

[Ann9633]

Same thing!!! I refuse everyday in hopes they fixed this problem early. They told me it wouldn’t be resolved until possibly 2/3/22! Since it’s rejected and Jackson Hewitt isn’t having this issue, I am refilling through Jackson Hewitt! (Yes, you can file somewhere else if it’s rejected and not accepted!) (and as long as the company you choose isn’t having the same issue, however it seems to be TURBOTAX ONLY **bleep** UP)