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New Member

Where is my refund?

 
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Expert Alumni

Where is my refund?

Refunds take about 21 days after the IRS has accepted your E-filed tax return. Please see below for more information.

https://ttlc.intuit.com/replies/3288568

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Level 15

Where is my refund?

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

On the IRS site you are also offered the use of an app called IRS2Go

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-pr...

 

https://ttlc.intuit.com/questions/3397970-path-act-delayed-refunds-for-some-filers

 

https://www.irs.gov/individuals/refund-timing

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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136 Replies
Highlighted
Expert Alumni

Where is my refund?

Refunds take about 21 days after the IRS has accepted your E-filed tax return. Please see below for more information.

https://ttlc.intuit.com/replies/3288568

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

Highlighted
New Member

Where is my refund?

Where is my refund?
Level 1

Where is my refund?

Hi! I submitted my refund on like January and I didn't receive my refund yet. Please let me know when do I receive my refund.
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Returning Member

Where is my refund?

I filed my taxes in march 2019 and i got my state right away. But i cannot get a answer about my federal. I can't seem to get a human on the phone at the IRS numbers I have never had this much trouble. I just want to know were is my money
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Level 1

Where is my refund?

I filed in Feb. and I still haven’t recieved anything. Or how to relieve it.
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Level 1

Where is my refund?

Or how to receive it
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Level 15

Where is my refund?

@Alancar1225    Did you efile, or did you print, sign, and mail the return?


If you efiled, double-check with this tool to be sure the return was efiled successfully and accepted:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp


If that showed it was accepted (or if you mailed the return), what do you see at the IRS website below for the status of your Federal refund?
https://www.irs.gov/Refunds
NOTE: When entering your refund amount, use only the Federal refund amount and not any total refund amount that includes a state refund. The figure is shown on your 2018 Federal Form 1040, Line 20a.


If that IRS tool shows that the refund has been sent, but you never received it, report back for more info.


If the IRS tool says it is still "being processed",  we can tell you how to speak to a live agent at the IRS to see if they can tell you anything about the delay, and how to contact the IRS Taxpayer Advocate Service if necessary.


To track a state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

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Level 1

Where is my refund?

It was e-filed on Feb.15, 2019
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Level 1

Where is my refund?

And it shows it was accepted.
Highlighted
Level 1

Where is my refund?

Same here, I've submitted my tax return on December and I did get the state in 1 month but federal, I haven't receive it yet.
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Level 15

Where is my refund?


@Alancar1225 wrote:
And it shows it was accepted.

OK, good.  That's one of the questions I asked.  Did you read the rest of the info I left you above?   If not, here it is again:

 

What do you see at the IRS website below for the status of your Federal refund?
https://www.irs.gov/Refunds
NOTE: When entering your refund amount, use only the Federal refund amount and not any total refund amount that includes a state refund. The figure is shown on your 2018 Federal Form 1040, Line 20a.


If that IRS tool shows that the refund has been sent, but you never received it, report back for more info.


If the IRS tool says it is still "being processed",  we can tell you how to speak to a live agent at the IRS to see if they can tell you anything about the delay, and how to contact the IRS Taxpayer Advocate Service if necessary.

Highlighted
New Member

Where is my refund?

I called the IRS and they sent my refund back to Turbo Tax to minus the fees for preparing my tax return. So who can I talk to about getting my money from Turbo tax???

Highlighted
Level 15

Where is my refund?

@haley harrell 

 

Your tax refund was not sent to TurboTax.   TurboTax does not handle your refund at all.

Santa Barbara Tax Products Group, LLC  (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction. 

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com 

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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Level 2

Where is my refund?

Where is my refund