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Refund Status Error

@LoganathanB - Can you you help with this? I am getting "refund Status error" Information does not match. Please reenter your information. I've checked everything I filed in Turbo Tax and its correct. Have you seen this before. I've never had this happen before. What does this mean or what can I do?

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6 Replies
CarissaM
Intuit Alumni

Refund Status Error

Are you paying for your filing fees out the refund or are you using a credit card?

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Refund Status Error

I used a credit Card

Refund Status Error

What does this mean? I have triple checked everything and it all is correct but it keeps telling me that the information is incorrect

LenaH
Employee Tax Expert

Refund Status Error

Please see Why is there no record of my return at Where's My Refund (WMR)? for more information. 

 

@andre1974

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Refund Status Error

the IRS has changed my refund to only $2,002.  assuming you deducted something, your fee, from what they say I am getting. There was an error!  Your software must have inserted something not allowed. Am furious as I really needed this money for major repairs needed on my house, like $1,000 for new electric hot water heater, - try living without it!   I want and NEED immediate help from Turbo Tax as I paid the extra $300 plus to ensure my filing was CORRECT! ! Please contact me at [phone number removed].   

[email address removed]

 

 

Refund Status Error


@sorjuana4---- wrote:

the IRS has changed my refund to only $2,002.  assuming you deducted something, your fee, from what they say I am getting. There was an error!  Your software must have inserted something not allowed. Am furious as I really needed this money for major repairs needed on my house, like $1,000 for new electric hot water heater, - try living without it!   I want and NEED immediate help from Turbo Tax as I paid the extra $300 plus to ensure my filing was CORRECT! ! Please contact me at [phone number removed].   

[email address removed]

 

 


Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

If so, how much less?

 

The most common reasons is that you indicated that you did not receive the 3rd stimulus payment but the IRS has records showing that the payment was sent to you so they removed the Recovery Rebate Credit that was entered on Form 1040 Line 30. 

Or if you have dependents, you indicated that you did not receive the advance child tax credits in 2021 but the IRS has records showing that the payments were sent to you so they changed the amount of the child tax credit that was entered on Form 1040 Line 28.

 

Go to this IRS website for your tax account to see if the 3rd stimulus payment and/or the child tax credit payments are entered - https://www.irs.gov/payments/your-online-account
If you are Married Filing Jointly also check your spouse's tax account.

 

If you checked your bank account in the March - May 2021 timeframe and there is not a EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment - https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p...

 

 

 

 

 

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