You'll need to sign in or create an account to connect with an expert.
I would suggest entering the information again and double-checking that you are entering the exact information from your tax return. This could also indicate a system issue, so you could also try checking again after a couple of days. If the issue is still not resolved, contact the IRS directly: How do I contact the Internal Revenue Service (IRS)?
I file a joint return but the IRS only asks for 1 SS# then says my info doesn't match their records
You only need to include one of the social security numbers on Where's My Refund when you file a joint return. Make sure you are entering your entire federal refund amount, not the amount after fees are taken out and not combined with your state refund amount.
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
asungjereczek
New Member
cobralady
Level 1
cobralady
Level 1
desm2135
New Member
wainwrightjr4
New Member