Refund Advance - Haven't Received

[JeremyE]

I applied for, and was approved for a refund advance. I then got my approval notice from the IRS that my federal refund was approved. On TurboTax it also shows that my federal refund was approved. That was a week ago, I still do not have my advance in my Credit Karma spend account. I talked to Credit Karma and they say that the Federal Acceptance has not come through from TurboTax. Anyone know how to resolve this? Any help would be appreciated.

[Cynthiad66 · Accepted solution]

IRS will start accepting e-filed returns on January 29, 2024.  Your return must have been accepted in the test-run group.  After tomorrow you should receive final approval and the Refund Advance should be released within 48 hours of acceptance.

[Dontasia]

This is not okay. You guys are using false promotion. I needed my advance. Big inconvenience and I’m surprised that no one has sued you guys by now. 

[Chuckq1983]

I exiled today and was approved for advance. Irs accepted return bit still no money and it's been over 8 hours. Can't talk to a real person even though they are charging in me $110.00. Their ai assistant tells me to call them or claims they will call me but when I call I get silence followed by being hung up on and they just leave a voice-mail telling me to go to www.turbotax.com/support which just tells me to call and no answer  . I'm very disappointed

[CatinaT1]

See these resources for more information:   

See Offer details and disclosures for the Refund Advance program for more information.   

TurboTax Help article When will my refund be deposited into my Credit Karma Money™ account?*    

Credit Karma's What is TurboTax Refund Advance?   

Make sure your accounts are linked: Linking Credit Karma with TurboTax Account  

[Csims84]

I was Aldo approved why hadn't I received my advance