Product Refund

[sushr2r7]

I Purchase the Turbo Tax for filling the State Tax. But turbo was unable to submit my tax and it got rejected 2 times. At the end I filed the tax from IL state tax site. Now I want my monye back for Sate IL Tax which I didn't used.

[Anonymous_ · Accepted solution]

You will have to contact Support (link below) during regular business hours.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[ngb]

I purchase the turbo tax for 2020,  online on March 1, 2021 and the confirmation # is TTWCD [social security number removed].  $115.64 

payment method :  Visa card.

I was charged for it on my bank statement., but my 2020 tax refund, never went thru to the IRS   The moment i went to a verification no. on my e-mail, (as it asked me to do),  it closed all of the screens on all the 2020 paperwork return, I had already entered. I could never retrieve the 2020 return.  It

kept going back to the 2019 return, so the 2020 return was never submitted.   

I had to purchase the turbo tax product again and fill out all my information once again.  This time after I gave all my debit card info, the return went thru and my bank was charged again. 

March 13, 2021 and the confirmation no. is TTWCD165699647   $115.64  payment method visa card. 

I am requesting a refund of the 115.64, that was charged to my account on Mar 1, 2021.  I cannot afford to pay twice for this product.   I am a senior and do not have income to spare. 

Please help me get the refund.   thank you. 

Nora Gamboa