I purchase the turbo tax for 2020, online on March 1, 2021 and the confirmation # is TTWCD [social security number removed]. $115.64
payment method : Visa card.
I was charged for it on my bank statement., but my 2020 tax refund, never went thru to the IRS The moment i went to a verification no. on my e-mail, (as it asked me to do), it closed all of the screens on all the 2020 paperwork return, I had already entered. I could never retrieve the 2020 return. It
kept going back to the 2019 return, so the 2020 return was never submitted.
I had to purchase the turbo tax product again and fill out all my information once again. This time after I gave all my debit card info, the return went thru and my bank was charged again.
March 13, 2021 and the confirmation no. is TTWCD165699647 $115.64 payment method visa card.
I am requesting a refund of the 115.64, that was charged to my account on Mar 1, 2021. I cannot afford to pay twice for this product. I am a senior and do not have income to spare.
Please help me get the refund. thank you.
Nora Gamboa
