Never Received Temporary Debit Card Number

[pjchae]

I got an email from Turbo Card with the following message:

"Your Refund Advance loan request submitted through TurboTax has been approved by First Century Bank, N.A., Member FDIC, for a loan of $250.0.

Your debit card is on its way and will arrive in 5-10 business days. Log in and get your temporary card info so you can start shopping online! Plus, track your card delivery status, and take advantage of your account benefits, all before your physical card arrives!"

**I click the link and log in to my account but there is no option for get my temporary card number. I am able to login and I see that my refund advance is available in my account, I just have no way to see or access the temporary card number**

**DO NOT POST HERE WITH LINKS TO ANOTHER PAGE ABOUT THE DEBIT CARD, NONE OF THEM ANSWER MY QUESTION.**

[pjchae]

I love how this post has been up for 8 hours and none of the specialists seem to have an answer for me 🙂

[MichelleLO]

Unfortunately, we don't have access to your account information and are unable to assist you with your Turbo Visa Debit Card in this public forum. Please contact Customer Care so that they can assist you with accessing your virtual card.

[pjchae]

I talked to someone from customer service who was quite professional and helpful. Unfortunately, I was told I had to pay 15 to expedite my card to me which would take 3-5 business days and they would not waive the charge even though my card should have been here by Feb 3rd according to the app.