My refund is being sent to some random bank account?

[butlerjeff93]

After e-filing and having my returns accepted, I download the tax return PDF to see that my refund is going to be deposited into some random MVB bank account? I've used TurboTax every year and it always defaults to my checking account with my bank. This year, it didn't ask where to deposit the refund, so I assumed it would be going into my regular account, but apparently not? I can't find any way to try and update this. The main IRS number doesn't allow me to do anything other than hear it say my returns were accepted and the e-filing number TurboTax help chat suggested to call had people tell me to just call the main IRS number. So I have no idea where to go or who to call to update my bank account information. I want to do this before the payment tries to get processed in a couple of weeks.

[butlerjeff93]

UPDATE: Looks like the routing and account info is set up through Credit Karma, the place TurboTax works with and my return is going to be deposited into there for some reason, even though I never asked it to. I'm hoping I can just move all of the money off of that account and into my real one without issues...

[CatinaT1]

Did you pay your TurboTax Fees out of your refund? If so, what you are seeing is the account where your refund is deposited, your fees are removed and then the rest is forwarded to your account.

[jimiZero]

Firstly...

Dear TurboTax, screw you for this scammy type behavior. This is ridiculous! This was not made clear and has cost me hours of my valuable time. I will not reuse this service, which I've faithfully used since 2019, again. 

Dear Reader,

I wanted to contribute to this post because it was extremely helpful, and I wanted to share what I learned. Everything listed by OP is true. If you are reading this, somewhere in your return you unknowingly clicked the wrong thing.

Here's what I did:

- Check your email for an email from CreditKarma. 

- Copy the email address that they sent the email to, regarding your return.

- Go to CreditKarma.com, use the email address from the email to login. (It may prompt you to "create an account" however when you enter your email address it should say there's already an account linked to that address - simply follow through.)

- You should see your return there and you can transfer funds directly from that account. 

- You are given the option to transfer funds immediately (for a fee), or you can transfer the funds for free in 2-3 days. 

* I would encourage you not to pay them a cent to transfer the money "instantly," as this is rewarding their scummy behavior.