If I receive a deposit from TPG Products Sbtpg LLC but it isn’t no where near my whole refund, am I getting that back? Or no?

[Briopraxis]

Same here.  Total rip off.

[Tossavikpo]

where is my taxes federal and state I got $2800 of my federal and nothing of my state with my money

[TeresaM]

Your taxes with your state are filed completely separately, so they will not be included with the federal and each state is different.
For more information about state returns, please see this TurboTax Help article with links to various states. 

I do not know the exact reason that the IRS did not refund the amount that you were expecting to receive, but common reasons that could have resulted in your refund being different than you expected, is that you asked for TurboTax fees to be subtracted out of your federal refund, your refund was changed by the government to correct a calculation error, or to correct a discrepancy between information reported on your return and information reported to them from other sources, or through a refund offset. A refund offset is when an IRS refund is reduced or intercepted to pay off debt, such as past-due child support, outstanding student loans, or unpaid state income tax.

You will always receive a notice in the mail if an adjustment or offset occurs. The notice will include the original tax refund amount and the revised amount. It will also include the agency receiving the offset payment and that agency’s contact information. If you believe you do not owe the debt or you want to dispute the amount taken from your refund, you should contact the agency that received the offset amount.

If you have questions regarding the offset of your federal tax refund or offset of another U.S. government-issued payment, you can call the Treasury Offset Program (TOP) Call Center to obtain agency contact information during customer service hours.

Have Questions about an Offset?

    • Toll Free: 800-304-3107

    • TDD number: 866-297-0517

More information about refund offsets can be found in the following IRS Tax Topic: Tax Topic 203 - Refund Offsets for Unpaid Child Support, Certain Federal and State Debts, and Unemployment Compensation Debts.

The IRS Where's My Refund tool will contain a disclaimer if your refund may have been offset. You will get an explanatory letter from the government if your refund differs from what was on your filed return.  

If you suspect your refund is being held, sometimes people make progress contacting their local IRS center or a Taxpayer Advocate.

Please click this link to find your local Taxpayer Assistance Center.

This link will offer you more guidance on Taxpayer Advocates.
 

[kathyj23]

tell me why I was short money from my oroginal refund? i was never told this please explain? I will never use this site again. I want an answer immediatly

[Critter-3]

TurboTax does not receive any kind of tax refund, federal or state.

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

[lapjfhpqn]

I DID MY TAXES ON MY OWN THERE WAS NO FEE TO IT. . WHY WAS THERE FEES TAKEN? 902 DOLLARS IN FEE  WHERE IS THE REST OF MY REFUND . I DID NOT ELECTE TO PAY FEES.

[xmasbaby0]

@lapjfhpqn If your refund was reduced by the IRS they will send you a letter to explain.   The letters take a couple of weeks to arrive---after you have received the reduced refund that confuses you.  Sorry.  You can also check the IRS refund site to see if there is any message there about the reduced refund.

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2023 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

There can be a number of reasons why your refund was less than the amount you expected. First of all, look carefully at your actual tax returns.  There is sometimes confusion about the amount of refund to expect when users misinterpret the “summary” they saw in TurboTax. The amount of your refund is on your tax return.  Federal refund is on line 35a on Form 1040  State tax forms are all different so we cannot tell you what line to look at on your state form.  BUT it is important to actually LOOK at your tax return forms yourself and see the amounts of your tax refunds and/or tax due.  A lot of confusion would be avoided by doing that.

Be aware also that your Federal refund and state refund do NOT come together.  Federal and state tax returns are processed by two completely separate entities.  There is no rule as to which one will come first,

It is also possible that your state reduced your refund for debts owed in your state—if the state reduced your state refund you will receive a letter from the state.

https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

 IRS Treasury Offset Program Call Center at 1-800-304-3107

 https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/00/26301

Reduced Refund      https://www.irs.gov/taxtopics/tc203

[wjkeltz]

So I started to use Turbo tax and then I was prompted to upgrade and would have to pay. My taxes are simple. I cleared the info closed the window and went to E-file and did my taxes through them and filed them through E-file. No fees. The day before IRS tracker has my refund scheduled to be deposited I have a deposit in my account but it was $67 less. I was puzzled. I never used turbo tax or any company for an early refund or one that was gonna charge me. How the hell did that Santa Barbara company even get involved and approval!! This is bull**bleep**! It’s only $67 but it’s the principle of it all. Very crooked!

[Roo89]

I just had the same happen to me. Refund was 11,065. Fees were 861.00 which I agreed too. 10,203 was supposed to be deposited but only 607.85 was deposited to me this morning. Today is 21 Feb 2024 and it says my refund is to be released 22 Feb 2024. So I’m going to call my bank and maybe they did not disperse the remaining until tomorrow? Did you get your issue resolved? 

[Katona01]

TurboTax charged me $168 for processing and fees which I understand but when it went to the Santa Barbara Bank or whatever it is they also charged me a processing fee of $148 how do I get at least the hundred back because if they only charge $40 for processing fee they owe me $100 I'm not going to pay tax preparations twice

[Katona01]

According to turbo tax it is resolved. It just happened today, I will look in my account shortly. You need to call turbo tax and talk to alive rep. Explain exactly what happened that Santa Barbara/Green Dot Bank charged you for additional fees. 

[Katona01]

Believe me I know!  So when you log in to Santa Barbara and they charged you additional fees? Call turbo tax talk to alive rep and explain what happened. 

[jaxpashek]

I don't know about you, but know where did it say that we were gonna be receiving our refund from that bank and if it was ok. Last year none of this happened to me and i did the same this year as last so im thinking there needs to be a class action suit against TurboTax and that dumbass bank that thinks it ok to rip people off.

[CodyCharles]

I just received my deposit from TPG, May 2nd, 2024, and it is $328 less than stated on my turbo tax. Who charged me $328 dollars and when did I agree to that? 

[DoninGA]

@CodyCharles 

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or - TPG-CSsupport@greendotcorp.com