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I received a letter in the mail informing me the irs needed me to verify my identity. I followed the instructions online and it wasn’t able to verify me. Help.

I followed the instructions to verify online and they couldn’t verify me. I tried calling the phone number listed on the letter but it keeps telling me to try again later. How do I resolve this?
They were able to verify my husbands identity with no issues. Why can’t they verify mine?
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3 Replies

I received a letter in the mail informing me the irs needed me to verify my identity. I followed the instructions online and it wasn’t able to verify me. Help.

Did they ask for BOTH of you to verify ?    And the most likely reason is the phone # since you most likely have one account and it is in his name  so you cannot do it online but will have to call the number on the notice or go into a local IRS office. 

I received a letter in the mail informing me the irs needed me to verify my identity. I followed the instructions online and it wasn’t able to verify me. Help.

Hello,

The letter was addressed to both of us. It was the 5071C letter.

However, the 800 number I keep calling says that due to the high volume in the topic i requested, they are unable to help me at this time. I just am unsure what else to do other than to keep calling.

I received a letter in the mail informing me the irs needed me to verify my identity. I followed the instructions online and it wasn’t able to verify me. Help.

Phones open up at 7am your time so try calling early.   Or contact your local tax office for an appointment to do this face to face.

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