Re: I paid for TurboTax premium last year and no one is assisting me. It says my tax return from ...

I paid for TurboTax premium last year and no one is assisting me. It says my tax return from last year was accepted, but I never received a payment or confirmation email.

I am very upset that you would make me pay more to receive assistance when I paid $250 last year and never received my return.

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If you need assistance with locating your federal refund from last year, the IRS can provide some light on this: How do I contact the Internal Revenue Service (IRS)?

Alternatively, our live representatives would be happy to assist you with providing confirmation on whether or not the return was successfully filed. Please reach out by calling: What is the TurboTax phone number?

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