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2 Best answer

Accepted Solutions

I need new card

There is a phone number you can call: (888) 285-4169

 

 

 

View solution in original post

I need new card

Follow these steps to request a replacement card when you call:

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

View solution in original post

11 Replies

I need new card

There is a phone number you can call: (888) 285-4169

 

 

 

I need new card

Follow these steps to request a replacement card when you call:

  1. Listen to the recording (you cannot skip it) 
  2. Press 2 to continue using the automated system.
  3. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
  4. The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
  5. Press 2 for the option of " have not yet received your card".
  6. Next you will be prompted to enter your social security number, zip code, and birth date. 

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

I need new card

I lost my card 

I need new card


@necolar72 wrote:

I lost my card 


If you have any questions or need assistance with your Turbo Visa Debit Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

 

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation. Intuit and Turbo are trademarks and/or service marks of Intuit Inc.

I need new card

Hi my name Tabitha I need a new card also changed Address 

I need new card


@tabhoward88 wrote:

Hi my name Tabitha I need a new card also changed Address 


If you have any questions or need assistance with your Turbo Visa Debit Card, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

 

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot is a registered trademark of Green Dot Corporation. Intuit and Turbo are trademarks and/or service marks of Intuit Inc.

 

Go to this IRS website for a change of address - https://www.irs.gov/faqs/irs-procedures/address-changes

I need new card

I need to order a knee turbo taxe debit card I have lost it and I needs to i

I need new card

Can't get a hold of nobody been trying for weeks now

I need new card

I need new card

I need a new card mailed again didn't receive my 1 card through mail 

CarissaM
Intuit Alumni

I need new card

If you need a new card, please click here to contact Turbo Prepaid Visa customer support. 

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