turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

chud1984
New Member

I just received an email saying my tax refund would be deposited on my green dot card but I never opted to get a green dot card I did direct deposit

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies
KatrinaLO
Intuit Alumni

I just received an email saying my tax refund would be deposited on my green dot card but I never opted to get a green dot card I did direct deposit

It sounds like your refund may be deposited on the Turbo Visa Card. If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com.

 

1. Sign up for the card online. The Turbo Prepaid Visa Card will be issued under the name of the primary filer on the tax return.

2. Look for your personalized card to be delivered 5-10 business days after ordering it.

Note: A card will be sent to you even if you decide not to receive your refund on it. You won’t be obligated to activate or use the card if you don’t want to, but you’ll want to keep it safe or properly destroy it for your own protection.

3. As soon as you get your card, activate it online or over the phone by following the instructions on the card sticker.

4. Once the IRS accepts your tax return, your refund will be deposited directly into your account.

To avoid delays, be sure the name on the tax return is exactly the same as the name on your Turbo Prepaid Visa Card.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

I just received an email saying my tax refund would be deposited on my green dot card but I never opted to get a green dot card I did direct deposit

I recieved a email saying that 1000.00 deposit was being put on a card that I don't have. And I was expecting to have it direct deposited like I had prior to this year..

TerukoL
Intuit Alumni

I just received an email saying my tax refund would be deposited on my green dot card but I never opted to get a green dot card I did direct deposit

Did the email state that your tax refund will be deposited on a Greendot or Turbo Visa Debit? Have you ever had a Turbo Visa Debit, but no longer have the card?

 

Please click Where can I find my direct deposit account information after I've e-filed? to learn how to check your direct deposit information. 

 

If you have any questions or need assistance with a Turbo Visa Card, please visit TurboDebitCard.com or call us toll-free at (888) 285-4169.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question