I had someone doing my taxes on here and thought I was getting a refund and paid for something that was $200. I'm not sure how I owe. Could I get a refund and try again?

dezfloe · ‎January 25, 2020

xmasbaby0 · ‎January 25, 2020

Please explain "I had someone doing my taxes on here...." Who was that? Did you pay someone to use TurboTax to prepare a tax return for you? Did you pay someone $200? Do you have a copy of anything they supposedly prepared? An account or user ID?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

dezfloe · ‎January 28, 2020

They were helping me complete my taxes. They thought at the end I was receiving a refund and I had to pay for some turbo tax assistance. They believed it was something I could pay with my refund. However it seems as if I am set to owe taxes which I think is a mistake I would like to redo my taxes to make sure there is no mistake

LakeyaLO · ‎January 28, 2020

You can connect with a tax expert as often as you like while preparing your taxes.

Please click the link below for information on how to connect with a tax expert.

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

xmasbaby0 · ‎January 28, 2020

@dezfloe Not sure if you had "Live" help--since you are not posting from TurboTax Live. You are posting from regular online TurboTax.

Nevertheless, you are using a paid version of TT and you can contact support to help sort out if you are paying for Live help from a CPA or if you just got help from someone in support. Call support again.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

I had someone doing my taxes on here and thought I was getting a refund and paid for something that was $200. I'm not sure how I owe. Could I get a refund and try again?