I cannot complete my taxes because the software is saying wrong routing number?

[rilgle]

Is anyone having problems with bank routing number?

[JulieS]

Yes, occasionally someone says they are having a problem with their routing transit number. In most cases this is because they have the wrong number, or the number starts with a zero, which they have left off.

All US bank RTNs have nine digits. If your RTN has eight digits, try adding a zero to the front of it.

If your RTN has fewer than eight digits, or more than nine, contact you bank and ask for the RTN for direct deposits to your account type. 

[rilgle]

Your answer is not genuine, I told you I have been using the software for over 15 years, the software put the EXACT same number in there every year so it cannot be the wrong number. Why every year people are waiting for updates for the same problem. I called the bank this morning and confirm the number and nothing has changed.

Thanks

[Cynthiad66]

If you are using the TurboTax online editions 

Sign off the account.  Click on Sign Off at the bottom left corner of the online program screen.

Clear cache on your web browser.  See this TurboTax support FAQ for clearing cache 

Sign back onto your online account -TurboTax

See if the problem has been corrected.  If not then change your web browser to one these that you are not using, Google Chrome, Mozilla Firefox or Microsoft Edge.

If that does not correct the problem then contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support 

@rilgle

[rilgle]

Thanks again 

I am not using the online version but will try everything you mention and let you know what happens.

[rilgle]

OK 

I tried everything you said but nothing worked HOWEVER please inform anyone else that may be having the issue how I got it fix.

1. I open turbo tax software then open the file you are working on

2. open the "forms" tab at top left

3. scroll down to where the banking information is and the routing box will be yellow with the routing number and the word routing number behind it. (that's a programming error)

4. Clear the box and move the cursor out of the box, then re-enter the cursor in the box and enter your routing number and that should fix it.

GOOD LUCK

[AnnetteB6]

If you are using TurboTax Online, this situation has been reported to the developers for resolution as soon as possible. 

If you are using a CD/downloaded version of TurboTax, use the following steps to overcome the error conditions preventing direct deposit:

1. While on the screen asking you to enter your banking information for direct deposit, click the Forms button in the upper right corner of the screen.
2. This will open the Info Wks where there are two items that need attention.
3. Check the Yes box highlighted in pink beside the question Do you want to elect Direct Deposit of any Federal refund?
4. Go to the routing number field and delete all of the extra characters entered after your nine-digit routing number. 
5. Click the Step-by-Step button at the top right corner of the screen to go back to the filing choices and continue to file your return.