If you are using the TurboTax online editions
Sign off the account. Click on Sign Off at the bottom left corner of the online program screen.
Clear cache on your web browser. See this TurboTax support FAQ for clearing cache
Sign back onto your online account -TurboTax
See if the problem has been corrected. If not then change your web browser to one these that you are not using, Google Chrome, Mozilla Firefox or Microsoft Edge.
If that does not correct the problem then contact TurboTax support for assistance.
See this TurboTax support FAQ for contacting support
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