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Level 7

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

 
23 Replies
Level 20

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

What tax year are you trying to print?

What is the OS X version on your Mac?

 

I'm asking @macuser_22 to assist you in this thread.   

Level 7

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

I’m trying to print tax year 2014, and running macOS Mohave V 10.14.4
Level 20

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

For 2014 only, the print functions for Mac were moved from the TurboTax software package that runs on the computer to software on a TurboTax server (this was due to a 3rd party licensing issue) .    That required an internet connection to the "Secure Print Service" in order to convert the raw TurboTax data into a printable pdf file.    Without the "Secure Print Service" it is not possible to print 2014 from a Mac.

 

TurboTax no longer supports any software version prior to 2015 (and 2015 will be dropped after the extended Oct 15, 2019 date).

 

It would appear that the "Secure Print Service" is no longer available so it is no longer possible to print 2014 with a Mac.

Level 20

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

I wonder if the www.taxprinter.com conversion to pdf would have the same problem?  It says they do 2014.  They are not related to Turbo Tax and it costs.  You send them the .tax2014 file.

Level 20

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

Or hey!  Try to find a Windows computer.  The .tax files can be opened by both the Windows and Mac programs.  But you would have to install the 2014 program which might be impossible.   Even if you have the CD you wouldn't be able to update the program or download any states you need.  Unless you know someone with 2014 still installed on Windows.  

 

So maybe that www.taxprinter.com would work it they use Windows.

Level 7

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

I confirmed with intuit support that Mac support for printing 2014 TurboTax returns is no longer available, and I dropped $79.95 and uploaded my 2014 tax file to www.taxprinter.com. Sounds like it should work. I’ll let you know.
Level 3

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

Did the tax printer.com solution work?

Level 7

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

Sorry for the delay. Taxprinter.com did work! It cost me $79.95 and took 4 business days, but the company emailed me a PDF version of my 2104 tax return for Federal and State, and I was able to print and file my returns. Thank you very much to @macuser_22 for the great suggestion!

Level 20

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

VolvoGirl made the suggestion - not me.  But I am glad that it worked for you.

Level 3

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

Thanks, to all of you 🙏

Highlighted
Level 2

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

Great advice.  Thanks.

 

But outrageous that Intuit no longer supports and we're stuck paying another $80.00.

Level 6

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

This is actually ridiculous. I got a note from IRS last month saying they never got my 2014 return (they have all years prior and after), and I didn't waste at tree to print a backup copy and now I need one. IRS has the power to go back a number of years so TurboTax should support printing for at least that many years.

Level 3

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

Hi. I have ordered my returns through taxprinter.com but have not heard anything back for 2 business days. Should I be worried?

Level 3

I am unable to print a prior year return. Error msg says can't connect to Intuit's Secure Print Service. I am using TurboTax Premier that I downloaded to my Mac.

Hi. I have ordered my returns through taxprinter.com but have not heard anything back for 2 business days. Should I be worried?