TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 2

Question

How long does it take to get a check from tpg

Forum|Forum|4 years ago
March 1, 2022
24 replies
6 views

No text available

TurboTax Live Self Employed

Show previous replies

IwantMYmoneyNOW

Level 4

You work for a bunch of crooks. Like EVERYONE in this community, regardless of if they’ve FINALLY got their checks, we’ve all had the same problem with you and TPG TAX CROOKS. We’ve all been lied to over and over and it’s absolutely NOT acceptable. Yesterday evening was the 13th time on the phone with TPG and once again I was lied to until I begged to not be put on another two hour hold and to please hear me out. They gentlemen did and I explained and read countless comments in this community to him. I think I cracked him because he finally gave me some soft spoken information about this company, explaining what is going on. His words were as follows. “Sir, I do understand what’s being said and I’m very sorry. I’m sorry that this company has lied to so many people and it’s putting a lot of stress on it’s employees as well. Many of us (employees) are tired of reading off a script to tell you want you want to hear as far as when checks will arrive. The company doesn’t want anyone to know the truth because they screwed up and are covering their tracks. Sir, there was a major glitch in the system that caused millions of checks to be printed incorrectly That’s why some bank are asking those who deposited the checks they did receive to reach out to the company to make sure the money is available and linked to those checks……” And on and on he went with information. I explained we all have been told so many different dates and their all lies. He explained that it was caused by this glitch. He ASSURED me my check would arrive today but after checking my “Informed Delivery “ from USPS, my check won’t be here today again (day 10 or day 20 including the weekends). I asked what happens if it doesn’t come and he said I’d have to call back in and let them know. They’ll then request a void to the current check (which will take and additional 24-48 BUSINESS hours) to be approved and another 24 hours to have a new check printed and mailed. After that step, it’ll take another 10 days to receive my check. This is unacceptable to me. I ask that everyone that’s in this situation and community with me to file a complaint with the ATTORNEY GENERALS OFFICE in your state and San Diego California where the company is located. I wish you all the best of luck that you get your check today.

Also, if available in your state, get the USPS APP on your mobile phone and enroll in INFORMED DELIVERY so you can see what mail is coming today for any day before it arrives in your mailbox.

IwantMYmoneyNOW

Level 4

Update to my previous comment in this community. I signed up with USPS APP to get the “Informed Delivery” of mail coming to my house and it shows the check arriving today when I was told many many times that it was mailed on March 2,3,4,8 and so on. Well, here’s proof that this company lies to the very customers that keep this business running. After the complaint to local and California ATG’s offices, they actually mailed my check the day after my complaints. My complaint was also attached to and sent with others complaints to turbo tax and TPG. I think with the statements of the customer service rep who was embarrassed by his own company’s negligence, my truth gained some motivation to get to TPG. As y’all can see, it wasn’t mail until 3/18/22. I can also see that they never took their fees for processing my taxes and check. Hmmm?

Yesterday I called at 11 am and it rang busy for over 3 hours. I finally got through around 2 :15 pm and chose option 1 to receive a call back. They didn’t call back until 7:20 pm just to say “we’re sorry but our system is updating so please call back in 1 hour,” so I did just to sit in hold until they closed and never able to speak to a representative. Just because I’m getting my check today, doesn’t mean that I’m done with these people. They must be held accountable and I’ll be here to ensure they are. I wish you all the best of luck and keep fighting for TRUTH.

omarion8.

Level 4

Thanks. You called ATG in California. Is that the Attorney General office? They have had my refund since March 5th. Telling me the same lies that it's mailed.

IwantMYmoneyNOW

Level 4

This is my response to the automated response their giving to us. Please share this !

You work for a bunch of crooks. Like EVERYONE in this community, regardless of if they’ve FINALLY got their checks, we’ve got all had the same problem with you and TPG TAX CROOKS. We’ve all been lied to over and over and it’s absolutely NOT acceptable. Yesterday evening was the 13th time on the phone with TPG and once again I was lied to until I begged to not be put on another two hour hold and to please hear me out. They gentlemen did and I explained and read countless comments in this community to him. I think I cracked him because he finally gave me some soft spoken information about this company, explaining what is going on. His words were as follows. “Sir, I do understand what’s being said and I’m very sorry. I’m sorry that this company has lied to so many people and it’s putting a lot of stress on it’s employees as well. Many of us (employees) are tired of reading off a script to tell you want you want to hear as far as when checks will arrive. The company doesn’t want anyone to know the truth because they screwed up and are covering their tracks. Sir, there was a major glitch in the system that caused millions of checks to be printed incorrectly That’s why some bank are asking those who deposited the checks they did receive to reach out to the company to make sure the money is available and linked to those checks……” And on and on he went with information. I explained we all have been told so many different dates and their all lies. He explained that it was caused by this glitch. He ASSURED me my check would arrive today but after checking my “Informed Delivery “ from USPS, my check won’t be here today again (day 10 or day 20 including the weekends). I asked what happens if it doesn’t come and he said I’d have to call back in and let them know. They’ll then request a void to the current check (which will take and additional 24-48 BUSINESS hours) to be approved and another 24 hours to have a new check printed and mailed. After that step, it’ll take another 10 days to receive my check. This is unacceptable to me. I ask that everyone that’s in this situation and community with me to file a complaint with the ATTORNEY GENERALS OFFICE in your state and San Diego California where the company is located. I wish you all the best of luck that you get your check today.

Cdlump1

Level 6

Oh wow that’s sad and yes informed delivery shows I have no mail once again Arriving today

IwantMYmoneyNOW

Level 4

They took my comment down because I told the truth behind this mess and joke if these two companies

Kds3

Level 3

What was it? Contact the BBB

Cdlump1

Level 6

Today make 11 business days. How many days it took yours ?

Upsetandheated

Level 2

I have been waiting on my check from Sbtpg since February 29th this is when they told me it was in the mail as of today it has been over a month since Sbtpg received my refund from the irs does anyone have any advice on where to file a complaint next ?

Cdlump1

Level 6

Call the IRS. I haven’t received my check either

omarion8.

Level 4

File a Online Complaint with the Comptroller of Currency. I wonder if the I.R.S can issue us another Check if Original haven't been cashed. Smh this is crazy. I've been waiting since March 5th

jazmineivette

Level 2

I use turbo tax for several years, several!!!!! and this will be my last one for sure. You financial Institution I will say hold peoples payment until who know. I been calling for 2 weeks and they keep changing the date that my paycheck was mailed, and of course is not a tracking number. The fist date i was giving was 3/1 then 3/2, last week was 3/15. They put me on hold for 10 mins a the time and take 45 mins to get the same confusing information. TURBOTAX washed their hand saying "I'm sorry we cant help, we do our part" you will have to contact TPG. We depend in our tax money to keep us a float for the follow up months, pay past due bills, health issues and this people don't have the decency to provide the right information. Never again. Now they suggest me to complete a "Indemnity Bond" form, to investigate my disappeared check and will take up to 90 days. Single mom, 3 kids, taking care my elderly mom. Is no answer that I can received that will help me to get my money faster. People like this should not be in business. 21 days and no check.

Cdlump1

Level 6

Exactly I agree with you 100% I have $13,000 dollars missing in thin air. Bills need to be paid I was in the process of buying a house. Lost the house because they playing round with my check. Promised my kids Disney and new things and birthdays and things coming up. This is ridiculous and its becoming annoying to the point I’m going to fly to California and wait by they P.O. Box to see who picks up they mail because this needs to be dealt with

Queen44

Level 4

Has anyone received the check in the mail yet? Same thing with me. My bank rejected it 2/24 and it shows cashier’s check on the website but no date. I haven’t gotten in contact with anyone and everyday the date it was mailed out does change. It’s been 4 weeks for me now.

Cdlump1

Level 6

I think its just a waiting game the checks coming but they lied about the dates they was mailed out

Queen44

Level 4

Tell me about it. Best thing to do is be optimistic and take as much proactive action as possible in securing the check. I’m going to my PO Box Monday to check if it’s there. I’ll update then! Best of luck to everyone.

LovelyJay90

Level 4

Have you recieved your check'in the mail'yet?

Cdlump1

Level 6

No not yet

Shorash85

Level 4

Any updates on if anyone received their checks?

Davismom4

Level 2

I was wondering if you guys have received a check yet and how long it took?? We have been waiting for a bit and was wondering how much longer we should wait I haven’t been able

to get a person at tpg on the phone

Audraa1

Level 3

They send those out and it takes about 7-10 days . That’s IF you have all your info correct . Just make sure . Mine came in 5 days .

Critter-3

Level 15

Ugh. That response is unnecessary and unkind. Nobody thinks their refund is the only one out there to be processed. Everyone understands what's going on these days. We accept possible delays. But of course our refunds are important to us! It's reasonable to expect helpful customer service and a timely refund delivery, despite issues. [I would say 2 months is long enough!] Most of us posting here got neither. This forum has been the only source of help and information for many of us.

I hope others stressing about their refund get a resolution soon. I, too, am still waiting. And I hope those stressing about their refund continue to use this forum as a place to vent their stress and seek help and information from others experiencing the same issue. Clearly there is a larger problem than just my refund being delayed.

My short-version experience:

IRS released refund FEB 24.

SBTPG claims to have mailed check MAR 8. In multiple phone calls, I was told to wait 7-10 business days. When it was past that timeframe and I asked what to do next, agents simply repeated to wait 7-10 business days then call back. ?!

I went through an entire customer service process with the USPS. USPS confirmed no check intended for delivery to my address. Repeat: USPS confirmed all mail intended for my address has been delivered. This makes it difficult for me to believe a check was mailed, as claimed.

I requested IBond (to process new check) APR 5. Was told it would be emailed to me same day. It was not.

I filed complaint with BBB.

Called again APR 12 and agent refused to speak to me or send IBond, then hung up on me.

Called again APR 18. Same thing; agent would not help and hung up on me. Called back and spoke to the only 1 agent who has been kind and helpful to me this entire time. He finally emailed IBond. I sent in IBond MAY 3. I am giving SBTPG 2 weeks before I call and check on my refund again.

So here I am more than 2 months into this. 45 business days since MAR 8, when SBTPG claims to have mailed my check (NOT including Saturdays as the agent made a point to tell me, even though mail is delivered on Saturdays). I've been cordial and patient in all my communications with SBTPG. Yet the help and information I've received from them has been disappointing and inadequate, except for that one agent. I've acknowledged directly to them that I understand I'm calling a call center and they are not directly responsible for my refund, but I still am just seeking help and information. When SBTPG insists they mailed my refund MAR 8, then of course I'm going to check in to inquire about what to do when I haven't received it.

In regards to the BBB complaint -- SBTPG agents claimed they could not speak to me because I filed a complaint. The SBTPG customer complaint department responded to the BBB that this was not true, that my complaint was resolved because they mailed my check, AND they offered me an IBond as soon as I notified them I had not received my check. Their answer to my complaint was dishonest! The BBB filed the complaint as "unresolved" and said SBTPG did not adequately address the issue or make a reasonable effort to resolve it. The BBB suggested I file a complaint with the California State Attorney General (because the BBB is not an enforcement agency and could not compel SBTPG to issue my refund). I have yet to do that. But perhaps.... depending on what happens with my IBond.... We'll see.

Going forward NEVER put yourself in this position again ... never pay the TT fees with your refund. Always pay the fees upfront if you can. If you don't have a credit/debit card you can buy a prepaid debit card at the store for $5 and use that to pay the TT fees and also receive the refund.

Better yet ... if you qualify ... use one of the IRS FREE FILE options here and pay nothing at all : https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free