How do I order a new card

[SForrestLO]

You can contact customer service. https://turbodebitcard.intuit.com/contact-us The only way to have a new card mailed to you is to call (888) 285-4169.

Follow the steps below.

Listen to the recording (you cannot skip it) Press 2 to continue using the automated system. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these) The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1 Press 2 for the option of " have not yet received your card". Next you will be prompted to enter your social security number, zip code, and birthday. At this point the system should give you an option to get a new card sent or allow you to speak to an agent.

Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.

[Jesseknox2020]

I called TurboTax to order a new card I entered in my social security number my zip code then when I entered my birthday it said I had the wrong birth date

[Jesseknox2020]

I tried ordering a new card entered my ss and zip code then went to enter my dob and it said invalid entry

[NicJD32]

Ordered a new card and wanted to change the original shipping to expedite the process by paying the fee so it can arrive in 3-4 days and it hasn’t been 48hr since I made this request can I still change the shipping process ?? 

[JeanneLO]

@NicJD32

Unfortunately, we are unable to assist with the Turbo Visa Debit Card in this forum. You will need to call customer service. The correct number is listed on the Contact us page. 

[nonie1968]

They ask for your card number which I don't know them hang up on you if you don't have it.

[HeatherPLO]

Unfortunately, we are unable to assist with the Turbo Visa Debit Card in this forum. You will need to call customer service. The correct number is listed on the Contact us page.  Is your card lost or stolen?  If so, you should be able to enter your social security number to get through to someone from there.