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New Member

How do I cancel my return after paying TurboTax fees, but not filing my return?

I have filed my taxes using another software, but already paid TurboTax fees. If I do nothing will my return (on TurboTax) be ignored? Can the fees be refunded?
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Level 15

How do I cancel my return after paying TurboTax fees, but not filing my return?

You will need to ask customer support for help with this. Use the word "billing" -- not refund --in your request.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time   Monday - Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**