🚩🚩Haven't received refund DDD 2/7🚩🚩

[Yojan9955]

Sorry @SForrestLO but the system doesn’t show me information of the status yet and I’m very conscious about putting the correct information even using the system overnight, I called IRS again and they couldn’t take my call.

[Tmartin23]

Does yours show funded? @Cagex11 

[Cagex11]

Just checked it still says unfunded @Tmartin23

[Tmartin23]

Same here I can't believe this and I don't mean to add any anxiety I know how it feels to get an email and it's not one with an update . I submitted a ticket with TPG two weeks ago they finally responded on the 25th saying "CASE IS BEING RESEARCHED FURTHER"

[Cagex11]

Ya I sent them couple days back all they can tell me they dont have it and check with the irs to see if they sent it i was like they sent it on the 8th of February and I know the irs wont lie about sending the funds @Tmartin23 

[Tmartin23]

Yeah the irs has no reason to lie especially since it's on the transcripts. I really believe TPG has some major system issues. 

[Cagex11]

Ya they do there customer service sucks and everytime I try to get ahold of someone now they hang up @Tmartin23 

[Tmartin23]

Hey so update I was able to get into contact with TPG. They stated since I went through TurboTax their system generated two accounts by accident  and that's what happened in my case. The representative stated they have my refund from the irs but can't  issue it out because of the two generated accounts one shows funded and the other doesn't. That's why on the website it say unfunded. I asked why the previous representatives kept directing me to the IRS she stated because the didn't look at both accounts. The representative said many people are having this issue and they are aware of the problem. They don't know when the issue will get fixed. I asked is there anything I could do she said no because it's a issue they have to resolve with their system. So I'm playing the waiting game I hope it gets resolved they had my refund since 2/7. @Cagex11 

[Cagex11]

Thats really weird @Tmartin23 

[Cagex11]

Well I email them again and they are saying same thing that irs haven't sent it which I know they have this is crazy

[Tmartin23]

Very it's really annoying that my money is just sitting there before of a system issue and I'm pretty sure they aren't even looking to see if that same thing happened to you. @Cagex11 

[Cagex11]

Yup I bet so who knows when we will get our money @Tmartin23 

[AT00]

I was suppose to receive my money yesterday (2/28) and even checked the IRS site and they said “most tax payers will receive their money by March 1” but I still haven’t received my money and I’m not sure if I’m going through the same situation because I’ve never had to use SBTPG. I’m certainly confused and a little bit anxious

[Cagex11]

Ya I have been waiting since the 8th of February and now It's march 1 so you might be waiting awhile before you get yours back also but who knows I know one thing im not doing Turbotax again @AT00 @Tmartin23 

[AT00]

Yeah, I totally agree. 
this is my last time I’m gonna file with TurboTax.