Hey so update I was able to get into contact with TPG. They stated since I went through TurboTax their system generated two accounts by accident and that's what happened in my case. The representative stated they have my refund from the irs but can't issue it out because of the two generated accounts one shows funded and the other doesn't. That's why on the website it say unfunded. I asked why the previous representatives kept directing me to the IRS she stated because the didn't look at both accounts. The representative said many people are having this issue and they are aware of the problem. They don't know when the issue will get fixed. I asked is there anything I could do she said no because it's a issue they have to resolve with their system. So I'm playing the waiting game I hope it gets resolved they had my refund since 2/7. @Cagex11
