Feedback: 2025 Version seems to have deteriorated

[thueva]

I bought the desktop version, however, because I have not paid to upgrade to Windows 11, I had to use the online version. It is absolutely horrible. It’s impossible to navigate.. I have no idea what is going on. I could not find the tools. I decided I need to file for an extension because I’m getting ready for a trip and I cannot handle the Frustration of dealing with this now. I could not find out how to file for an extension. I paid another service to e-file for an extension. I want my money back . I have been a loyal TurboTax user for over 10 years at least. But I am so upset I may never use it again. 

[thueva]

I bought the desktop version, however, I had to use the online version. It is absolutely horrible. It’s impossible to navigate.. I have no idea what is going on. I could not find the tools. I decided I need to file for an extension because I’m getting ready for a trip and I cannot handle the Frustration of dealing with this now. I could not find out how to file for an extension. I paid another service to e-file for an extension. I want my money back . I have been a loyal TurboTax user for over 10 years at least. But I am so upset I may never use it again. 

[baldietax]

Presumably you're on Win 10 or Mac OS 13 which Turbotax no longer supports.  Online navigation is different to desktop, it's very interview-centric and constantly upselling, functionality is different (no forms mode) and you can only file 1 return per account, it's generally more expensive than desktop.  I don't think the switch is a good experience for long-term desktop users.

To request a refund try this or you may need to call Turbotax but say "billing" when asked the reason for the call.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...