Sorry that you are having problems reaching the IRS but it is the height of tax season with a little Stimulus on top!! It is useless to call right about now it is a waiting game. There has been delays in processing refunds and Stimulus checks that are tied to refunds. Please be patient, it will work out eventually.
Your e-filed return is still in pending on the server because the IRS is currently accepting/rejecting/processing returns. Sometimes it can take more than 48 hours to process. Only a few returns were accepted early in a test batch. Everyone else has been waiting. Please see the TurboTax FAQ below for more information on pending returns:
https://ttlc.intuit.com/community/return-status/help/what-does-pending-mean/00/26331
Once your tax return has been submitted, the most up to date information will come from the IRS.
It can take anywhere from a few days to 3 weeks to update. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly. Continue checking the Where’s My Federal Refund? tool for updates.
Please see below for more information on what accepted means:
https://ttlc.intuit.com/community/return-status/help/what-does-accepted-mean/00/26285
Per @ KatrinaLO
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