E-filing Rejected

[DDavies0504]

Have now tried 2x to efile a return for my son and both times rejected for same reason "IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records."  Number entered was complete match to the tax filing made by mail last year. I prepared his return last year as well using TurboTax Home & Business 2020.  He is not available to sign before the 18th and I cant get his transcript from the IRS.

WHAT DO I DO?

[DoninGA · Accepted solution]

Try entering a 0 (zero) for the 2020 AGI and e-file the 2021 tax return again.

There is a possibility that the IRS does not have his 2020 AGI in their database.

[DDavies0504]

Thanks for quick reply.  Will try this and report back on result.

[DDavies0504]

Thank you, Thank you, Thank you.

Accepted by the IRS.