Do I get a refund if my returns are rejected?

[ezraboss]

I paid for telephone assistance and the "help person" begged off half way through after convincing me the rest would be easy. It wasn't. When I  reached the end, YOUR SYSTEM indicated the return was ready to file. It wasn't. It was rejected.  So I paid for a service that did not deliver.  

[xmasbaby0]

@ezraboss We still have no idea what happened.   We do not have access to your attempts to receive customer support.   So....a general answer---

If you used online TurboTax and your e-file was rejected, you can try to fix it and re-file.  But with online, your fee is the same whether you e-file or mail the return in an envelope.  So they do not give you a refund if you have to mail the return.

If you used the CD/download and you paid the state e-file fee of $25 and the e-file was rejected and could not be fixed or e-filed, you can seek a refund for the $25 state e-file fee.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number