@ezraboss We still have no idea what happened. We do not have access to your attempts to receive customer support. So....a general answer---
If you used online TurboTax and your e-file was rejected, you can try to fix it and re-file. But with online, your fee is the same whether you e-file or mail the return in an envelope. So they do not give you a refund if you have to mail the return.
If you used the CD/download and you paid the state e-file fee of $25 and the e-file was rejected and could not be fixed or e-filed, you can seek a refund for the $25 state e-file fee.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
