Desktop version will not let me print or save.

[desisay]

I just completed and filed my 2019 taxes. When I attempt to save a PDF or Taxfile I get an error that says: ...file not found. Check the file name and try again. I have changed the name, tried both formats, changed the file location. Nothing works. I am worried that I won't have a copy of my documents if I just close the program. 

[adrianenriquez]

Hello @desisay!

It sounds like you are having issues printing in TurboTax Desktop.

First, check that your printer is working by printing something from a different program. If it is, follow these instructions to print a copy of your return.

If your printer isn't working, many printing problems can be resolved by installing the latest version of Adobe Reader (it's free). 

If that didn't help:

1. Make sure your printer's drivers and computer's operating system are up-to-date.
2. Make sure your TurboTax software is up-to-date.
3. Make sure the printer you're using is your default printer.
4. Remove all other devices (like external or thumb drives and scanners) as they can interfere with printers.
5. Shut your computer and printer down for 15-30 seconds and then turn them back on.
6. If your printer is on a network, try a direct connection to a printer using a cable.

Here is our resource on this subject: Troubleshoot printing issues in TurboTax CD/Download 

Hope that helps!

Adrian E