Could you look in see why my card not working

[Paloma_32]

• I was able to login everyday but today it's acting up. I cant even get to the login page.

[JakailaLO]

Perhaps you should wait a few hours and try back later, it could be overwhelmed with heavy volume. 

[missbunny48]

I can't get into my turbocard it keeps saying error on it. What is going on

[jacquelynmoney]

I got my taxes today but didnt get my stimulus check will i get that soon 

Also I tried to make a withdraw and check my balance and niether is working I have 500 on my card

[CatinaT1]

• I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit on 4/15. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

• I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.   

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

[Jkallen74]

My app is not working and when you call them about it ,there is a message that tells you to call back later or tom with no options...what a joke of a card

[JeanneLO]

jkallen74

The Turbo Visa Debit Card app/website is experiencing high volumes today due to stimulus payments being funded. To check your account balance, text “BAL XXXX” (XXXX is the last 4 digits of your card number) to 43411 to get your available balance. If you need another service please check back later.

[Tevinmuse]

That number does NOT work. 

[JeanneLO]

If you are unable to get through to Turbo Visa Debit Card please check back as they are experiencing high volume due to stimulus payments being funded.

[Janes7878]

Your service is the worst i have ever had im going to put this on ever review and social media site i can my card does not work anymore i got the first stimulus money on it now it said i need to change my pin i try to log in and nothing i put my card number in and all it says is to enter a valid card number i need this second round of money called 10 time on the phone over a half hour every time after 15 mins phone goes silent im over this can i please get some help if not im going to give you the worst ratings on ever site i can 

[Janes7878]

Same thing with me 

[Critter-3]

You are posting on a public internet forum that cannot help you with issues with the BANK that issued your debit card  ... you must talk to them ... and since this is a holiday weekend I doubt you will get any satisfaction until next Monday ...

For help with your pre-paid Visa card:

Call  (888) 285-4169

There is a “Help” link in the top corner of the web site for the card:

https://www.turboprepaidcard.intuit.com/

The Turbo® Visa® Debit Card is provided by Green Dot Corporation and is issued by Green Dot Bank pursuant to a license from Visa U.S.A Inc. Green Dot Corporation is a member service provider for Green Dot Bank, Member FDIC. Visa is a registered trademark of Visa International Service Association. Green Dot Bank operates under the following registered trade names: GoBank, Green Dot Bank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

Go to this IRS website for stimulus information - https://www.irs.gov/newsroom/treasury-and-irs-begin-delivering-second-round-of-economic-impact-payme...

And here :   https://www.irs.gov/coronavirus/get-my-payment-frequently-asked-questions