1170814
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

robertm2
Returning Member

Cant find my return

So I e filled on the 17th and it got accepted the 27th of January, it says the estimated date is today which its not here. when I go to the where's my refund tool from the IRS website it for some reason cannot recognize my information im typing in. up until yesterday it could recognize my stuff and always told me that they can't issue before mid February. now it can't find it?

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

5 Replies
EbonyL122824
Intuit Alumni

Cant find my return

TurboTax gives you an estimate direct deposit date only. TurboTax does not take into account the possible delays of the IRS and calculates the 21 days from acceptance as the direct deposit date. For most taxpayers, this estimated date will not be correct as there are multiple issues that can cause a delay while your return is being processed by the IRS. The best way to get an accurate direct deposit date is to use the Where's My Refund tool on the IRS website. 

To track your Federal refund, visit the Where’s My Federal Refund? site here: https://www.irs.gov/refunds. Updates are made daily, usually overnight. You may also download the IRS2Go app to check your Federal refund status. You can track the status of your state return by following the directions in the following TurboTax FAQ.

https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

 Note: You will need your social security number, filing status, and refund amount in order to track your refund.​​​​​​​

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
robertm2
Returning Member

Cant find my return

whenever I do the where's my refund tool it can't find my refund. it just started doing it yesterday. 

AshleyLO
Intuit Alumni

Cant find my return

Try clearing your cache and cookies in your browser and then tracking your refund. If it's been more than 21 days, you can reach out to the IRS for further assistance. Here's how: https://ttlc.intuit.com/community/refund-status/help/what-if-my-irs-refund-is-taking-longer-than-21-...

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Cant find my return

I've already tried this,  and there is still no update or status at all.  It has said the same thing since the IRS accepted my refund,  and that is only that the IRS has accepted it! It has been over 3 weeks and I cannot track it or find anything out about it! I am getting really frustrated because I never have problems with my refund!

TerukoL
Intuit Alumni

Cant find my return

The IRS states:

 

WHERE’S MY REFUND STATUS BARS DISAPPEARED

"We have gotten many comments and messages regarding the IRS Where’s My Refund Tool having your orange status bar disappearing. This has to do with the irs.gov where’s my refund site having too much traffic and lagging. This is causing images not to display and information about your federal tax return to not show up. This has happened every year since the tool was first available. This has nothing to do with you being flagged or your return being denied. Status Bars Disappeared for many Americans who filed early. This also can have to do with your browser settings as well as your cache. Please try using a different browser such as Chrome or Firefox. Also, clear your cache in your browser settings."

When checking on the status of your refund at the IRS Where's My Refund (WMR) site, you may get the message: We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS.

 

You might receive this message because:

  • Your e-filed return was accepted (received) by the IRS less than 24 hours ago. Wait at least 24 hours after acceptance before using WMR.
  • Your return is still pending.
  • You never e-filed. You can quickly find out if you did by checking your status.
  • If you don't see a status, go through the TurboTax File section again. Be sure to go all the way to the end and select Transmit my returns now.
  • You mailed your return less than 4 weeks ago. Paper-filers should wait four weeks before using WMR.


Please click Why is there no record of my return at Where's My Refund (WMR)? to learn more.

https://ttlc.intuit.com/community/refund-status/help/why-is-there-no-record-of-my-return-at-where-s-...

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question