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Did you purchase the CD or the download? You have to install it to your own hard drive then open it up from your computer just like you open up other programs that are on your own computer. Once it is installed, click Update to update the software, and then go to File and click New Return to get started.
Did you start a 2018 return online last year? You need to download the .tax2018 file to open in the program.
How to finish a return you started online
After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).
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