online menu

[tofkg]

I purchased the turbo tax deluxe from Best Buy and had to have a turbo tax online account to download it. I did and completed my taxes but would't transmit my return because it said I have to go online version and check for updates. When I do go online the free edition pops up and there is no menu in this version. I did see the deluxe version in the upgrade section but as I already spent money on the desktop version I will not spend another 39 dollars to online upgrade. I'll just have to mail it in if I can't get a simple upgrade.

[xmasbaby0]

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

 If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...