2016 will not load so I can amend it; I have successfully amended 2014 and 2015, but 2016 will not run

[Critter]

What seems to be the hang up ?  Do you get an error message ?

[VolvoGirl]

Do you have the tax file ending in .tax2016 and the 2016 program installed?  Is it the full program or the downloaded amend program?

[SweetieJean]

Insufficient memory?

[jbishop]

no, none of these are problems. to repeat, 2014 and 2015 are not problems, just 2016.

[Critter]

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.
See this TurboTax support FAQ for a contact link and hours of operation -<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>

[SweetieJean · Accepted solution]

Do you have Service Pack 1 for Windows 7?

https://ttlc.intuit.com/questions/1901571-minimum-system-requirements-for-turbotax-windows-software

[jbishop]

yes, I hhave all the updates.