Never received tax return

Forum|Forum|7 years ago
June 17, 2019
2 replies
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TurboTax Free Edition Online

mesquitebean

Level 15

You said "return", but I'll assume you mean you haven't received a refund.

About how long has it been since you filed? Did you efile, or did you print, sign, and mail the return?

If you efiled, double-check with this tool to be sure the return was efiled successfully and accepted:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If that showed it was accepted (or if you mailed the return), what do you see at the IRS website below for the status of your Federal refund?
https://www.irs.gov/Refunds

If that IRS tool shows that the refund has been sent, report back for more info.

If the IRS tool says it is still "being processed", and if it's been longer than 21 days, we can tell you how to speak to a live agent at the IRS to see if they can tell you anything about the delay.

To track a state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

lmend675

Level 2

Help!

I filed on 3/24 and it was accepted. The IRS site first stated I'd have my refund on 4/14. Then it updated to still processing and a date will be posted when available! I've tried to call but they are not taking phone calls. WHAT DO I DO?

xmasbaby0

Level 15

Waiting is frustrating—refunds are taking longer in many cases. These are not normal times. It is not possible for TurboTax to speed up the IRS for you. It seems to be taking longer than usual for them to process returns. They are short staffed; and they are processing millions of tax returns at the same time that they have been burdened with the task of processing millions of stimulus checks. The IRS is not taking calls right now.

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 20 of your Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

On the IRS site you are also offered the use of an app called IRS2Go

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

lmend675

Level 2

Thank you, I received my state refund and I have been tracking on the IRS website but the message hasn't changed in a month. I'm very frustrated that there is no one to talk to there about why it is still being processed. Would I have been notified already if something was missing? My State was accepted and refunded within two weeks.

Thank you for your prompt reply.